Smart Utilities Midlands

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Return Policy

Please read the following terms of use and disclaimer carefully before using this site.

By using this Site, you agree to the following Terms of Use (“Terms of Use”) and our Privacy Policy. IF YOU DO NOT AGREE TO THESE TERMS, YOU MAY NOT USE THIS SITE. reserves the right to change, modify or update these Terms of Use at any time, from time to time. By accepting our Terms of Use, you agree to be bound by such changes, modifications or updates.

Cancellations and Refunds

What should I do if my goods are damaged or missing?

First of all, please check your goods on delivery to ensure that the packaging is intact and all items are in good condition before you sign for them. Quick ways to spot any damage when receiving your goods Check the box and plastic packaging for any tears, indents or crumpled areas, which can often identify damage. Smart Utilities allows all damage to be reported within 24 hours of delivery via email (

If you change your mind about your purchase we have a 14-day cooling-off period in which you can cancel your order, we require written communication (email or letter) from your ‘customer’ within this period to cancel. will have

Any custom software is non-returnable and non-refundable including custom web development, apps development or any software development.

In accordance with our return policy, your item(s) must be.

In its original packaging (with tags)
In re-saleable condition
with its proof of purchase
You will also need to return any free items that came with the product.
You will not be able to cancel your order or return your goods once the 14 day cooling-off period has been exceeded. Any manufacturing defect needs to be reported within these 14 days.


Delivery charges are non-refundable for any reason. While we will do our best to accommodate any delivery requirements and dates.

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